Your Questions Answered
Hiring a Professional Organizer can be a little scary - we're here to answer all of your questions and help you decide if it's the right move for you and your family.
How do I get the process started?
Yay! Asking this question is the first step towards creating a more organized life. Contrary to popular belief the process is simple and painless!
We start by scheduling a complimentary 20-minute virtual consultation to briefly connect and to discuss areas in home that could use support. After that, we schedule ,either, an in-person design and plan session (which is about a 30 min walk-through and chat), or if the job is a smaller project, you may get right on the calendar!
What payment methods do you accept and what are your terms?
Clients will be invoiced for the hours prior to the service and payment is due in full at the start of the session. We accept cash, check, or credit cards. There will be a charge of $35 for any check returned for insufficient funds, as well as additional collection and/or legal fees to compensate for overdraft charges and unpaid account balances.
What about organizational supplies?
A $1,000 retainer is required prior to the start of your organization session. Clients are responsible for paying for all agreed-upon supplies (bins, shelving, storage containers, etc.) necessary for the completion of the project. Clients can decide if they want to splurge in this area or work from a budget.
Do I need to be present during the sessions?
We welcome our clients to be as involved as they want, but after the consultation, we give you permission to leave and get back to your daily life! Who doesn't want to come home to a newly organized and designed space!? We find it to be most helpful when clients start the project with us. Typically 30 mins to an hour is sufficient time to have a clear vision of what you need and what items are no longer serving you.
How long will it take to get organized?
The rate of organization depends on each individual space. You'd be surprised how quickly we can reorganize and design a space!
Do I need to clean up my space before you come?
Um, that's a definite NO! In fact we would prefer if you didn’t, so we can see how you are currently functioning. There is no shame in your game, we take pride in being judgement free! After all, we have seen it all!
Are there any additional expenses?
Possibly! Each space and project comes with unique needs, as do our clients! We will work with you and your budget to select the best organizational supplies for your space while keeping you updated along the way!
Do I have to throw away my things?
We strongly believe that if you don't love it, or use it, it's clutter... and we are here to help you say good bye to the items that are no longer serving you and your family. However, we would never throw away something without it being a team decision.
Can my kids be home during the session?
Coming from two former teachers and mothers, we adore children! However, we find that we do our best work without the distraction of tea party invites and football games in the living room. If possible, we recommend arranging for childcare, this will help you get the most bang for your buck and ensure the final product is exactly what you envisioned.
Is our work together confidential?
10000% However, we like to post pictures of our projects including before and after pictures. If this is a problem for you, just note that on the photo release form during booking.
What makes The Organized Home Co. stand apart from other organizing companies?
We've been told that the one thing our clients rave about the most when it comes to our services, is our ability to connect with the client and offer them non-judgmental support. In addition, we aren't just "organizers"! We are a full-service luxury organizational company. We do everything from full closet system installation and organization, to helping you tackle the abyss of your junk drawer. We pride ourselves in our ability to incorporate design, function, and support in just a few hours to leave you with a completed transformed space!